Currently (as of June 2021) there is no wait time for a trunk. All customers who have been placed on our waitlist have been contacted and there is no longer a wait list for new orders. During the pandemic I was able to focus on fulfilling orders and managed to get a large number of trunks to our customers. Please note, some customers have chosen to defer their orders to a later date, so our wait list may grow again.
You have three choices, either a full tray, sliding tray, or half tray version.
Colour – There are 6 colours to choose from: Oak, Mahogany, Espresso, Walnut, Ebony, and (for a classic RCMP look) Navy Blue. There are many colours out there so if it isn’t one of these, for a nominal surcharge I can make it whatever you choose, however, you are pretty much stuck with your choice and I’ll ask for a deposit if the colour is really bizarre.
Engraving – The standard engraving is included in the price of the trunk and is on a typical trophy sized plate that has three lines and is mounted on the lid. You may change it and have your own personal message; however, the standard wording for the engraving is the recipient’s full name, regimental number and either the dates served or the member’s anniversary date and troop number. I will send an email or two to confirm these details when we get to that stage. You can order additional plates if you want to put locations, partners, special events or whatever, but there is an additional cost to these.
Photographs – You may have seen some trunks with photographs mounted on the inside of the trunk lid. These are a special request and come with an added cost. I have put member’s graduation photos and current photos in these frames, however, they are permanently mounted and cannot be changed once they are in place.
Yes, it’s understandable that you would want to know where you are and when you might expect to see your trunk. On this website’s homepage and also on my Facebook page, I update which customer numbers I am working on so you can get a general idea when those current customers ordered their trunks. Note: These wait list numbers aren’t the same as the actual trunk serial numbers, but understand that I build 4 trunks at a time and each one gets a new serial number. Normally I advise in an email what customer number you are and you can email me to find out what your number is if you have deleted the email.
Please email Russ at [email protected] if you have further questions or if you would like to put your name on the list.
This can be discussed over the phone. Changing the sizes or styles of the urns can become a time sensitive issue and isn’t a guarantee they can be readily available. It would be best to have a discussion about any custom requests. NOTE: Some niches or columbariums are different in size so it is imperative that the opening as well as the inside measurements are determined before any customization can be considered.
Yes, trunk and tray liners can be custom fit for trunks purchased now or in the past. If you are ordering liners for a trunk you already own, we ask that you provide the inside measurements of your tray. This is because trays built before the previous 3 years or so did not use a template and the size might vary slightly. However, the bottom trunk liner should be consistent with all trunks built to date. For more information about measuring your trays, please don’t hesitate to contact Russ at [email protected] prior to your order being placed.
Yes, we are happy to make liners for CAF trunks, however, these liners will not have a logo or trim. This may be short-term, but in the meantime we can provide plain navy blue Melton wool liners. Please inquire upon ordering.
Electronic Funds Transfer is the #1 preferred method, however, you can pay for your trunk or urn using cheque, cash or money order. Note that historically, Canada Post hasn’t been the most trustworthy method of getting payment here. Electronic payments can be sent to [email protected]
Just before your trunk or urn is ready to be sent out I contact my shipper to get a quote on the costs to send the item(s) to your chosen location. I require a full address (no PO Boxes) and a phone number at the location for shipment. When I get the shipping quote I complete the order and will email the invoice to you. I trust that you will either confirm payment by sending an EFT or we can discuss an alternative for payment. I have been extremely fortunate in the past but I attribute this to my trusted clientele, and I thank everyone for their understanding and cooperation.
Yes. The costs of packing, insurance, and courier fees are all included in your invoice. All shipments are packed securely. If you happen to notice something unusual about the packaging when you receive the box, please refer to the information I include with the Tracking Information email and ensure you take photos of the box and packing materials as you unpack the item. The insurance company won’t accept a claim without evidence so we have to put our investigator’s caps on and document the entire unpacking process. Please contact me immediately so we can get the insurance claim started.
My engraver also provides a laser service that has been used successfully on a few special orders and, as well, other avenues are continually being researched to provide additional options. Don’t be afraid to ask how to incorporate your own ideas as well!!